Introduction

At ICE CUBES, we strive to provide the highest quality of services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This refund policy outlines the conditions under which refunds will be granted.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • You must request a refund within 3 days of your purchase.
  • The reason for the refund request must be valid and fall under our acceptable criteria for refunds.

    • Acceptable Criteria for Refunds

    Refunds may be granted for the following reasons:

  • Service not delivered as described.
  • Technical issues that cannot be resolved by our support team.
  • Unauthorized transactions (e.g., if your payment method was used fraudulently).

    • Non-Refundable Items

    Certain items are non-refundable, including but not limited to:

  • Services that have already been rendered.
  • One-time setup fees.
  • Custom development work.

    • Process for Requesting a Refund

    To request a refund, please follow these steps:

    1. Contact our customer support team at support@teleskype.com with your order details and the reason for the refund request.
    2. Our team will review your request and respond within 3 business days.
    3. If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 3 days.

    Partial Refunds

    In some cases, partial refunds may be granted at the discretion of ICE CUBES. This will be evaluated on a case-by-case basis.

    Late or Missing Refunds

    If you haven’t received a refund within the specified time frame, please:

    1. Check your bank account again.
    2. Contact your credit card company, as it may take some time before your refund is officially posted.
    3. Contact your bank. There is often some processing time before a refund is posted.
    4. If you’ve done all of this and still have not received your refund, please contact us at support@teleskype.com.

    Changes to This Refund Policy

    ICE CUBES reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and you should review this policy periodically.

    Contact Us

    About Ice Cubes

    Ice Cubes provides a host of services like Enterprise Messaging, Whatsapp solutions, RCS solutions & Email Solutions. We believe in helping businesses solve their marketing challenges. We’ve developed strong relationships with many of the world’s leading network operators and regional partners.

    Legal

    Bengaluru Location

    • 1181, Prestige Bagamane Temple Bells, Raja Rajeswari Nagar, Opp Aswini Public School, Bengaluru - 560098

    • Working Phone : +919620393501

    • nibedita@icisms.in

    Puri Location

    • Plot no-956, Grand Road, Daitapada Sahi, Puri - 752001, Odisha

    • Working Phone : +919986767979

    • rishi@icisms.in